Terms and Conditions

Welcome to TrueTide LLC (“we,” “us,” or “our”). By accessing or using our website truetide.site or purchasing our pet toys, cat food, dog food, or bird food, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General

  • Acceptance: By using our website or services, you agree to these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.
  • Eligibility: You must be at least 18 years old to make a purchase. By placing an order, you confirm that you meet this requirement.
  • Changes to Terms: We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting to our website.

2. Products and Services

  • Product Descriptions: We strive to provide accurate descriptions of our pet toys, cat food, dog food, and bird food. However, we do not guarantee that all descriptions or images are error-free.
  • Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
  • Pricing: Prices are listed in USD and are subject to change. We are not responsible for typographical errors in pricing.

3. Orders and Payments

  • Order Confirmation: All orders are subject to acceptance and availability. You will receive a confirmation email upon successful order placement.
  • Payment: We accept payments via credit/debit cards, Apple Pay, and Google Pay through our secure Stripe payment gateway.
  • Taxes: You are responsible for any applicable sales taxes or duties associated with your order.

4. Shipping and Delivery

  • Please refer to our Shipping Policy for details on shipping methods, costs, and delivery times.
  • We are not responsible for delays due to customs or other factors beyond our control.

5. Returns and Refunds

  • Please refer to our Refund and Return Policy for details on returns, refunds, and exchanges.

6. Intellectual Property

  • All content on our website, including text, images, and logos, is the property of TrueTide LLC or its licensors and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, or use our content without prior written consent.

7. Limitation of Liability

  • To the fullest extent permitted by law, TrueTide LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our liability is limited to the amount paid for the product in question.

8. Governing Law

  • These Terms and Conditions are governed by the laws of the State of Wyoming, USA. Any disputes will be resolved in the courts of Sheridan, Wyoming.

9. Contact Us

For questions about these Terms and Conditions, contact us at:

  • Email: molehuong@gmail.com
  • Phone: +84 962 260 639
  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.