Shipping Policy

At TrueTide LLC, we’re committed to delivering your pet toys, cat food, dog food, and bird food quickly and reliably, whether you’re in the United States or anywhere else in the world. Our Shipping Policy outlines everything you need to know about our shipping process.

Shipping Destinations

  • United States: We ship to all 50 states, including Alaska and Hawaii.
  • International: We offer worldwide shipping to most countries, subject to local customs regulations.

Shipping Methods and Costs

  • Standard Shipping: Available for all orders, with estimated delivery times of 5–10 business days for U.S. orders and 10–20 business days for international orders.
  • Expedited Shipping: For faster delivery, expedited options are available at checkout (2–5 business days for U.S., 5–10 business days for international).
  • Shipping Costs: Costs are calculated at checkout based on your location, order weight, and selected shipping method. We strive to keep shipping fees competitive.

Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days. You’ll receive a confirmation email once your order is processed.
  • Tracking: Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey.

Important Information

  • Customs and Duties: For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.
  • Delivery Delays: While we strive to meet estimated delivery times, delays may occur due to customs, weather, or other unforeseen circumstances. TrueTide LLC is not responsible for delays beyond our control.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, contact us within 7 days at molehuong@gmail.com or +84 962 260 639. We’ll work with you to resolve the issue promptly.

Shipping Address

Please ensure your shipping address is accurate at checkout. TrueTide LLC is not responsible for delays or lost packages due to incorrect address information.

Questions?

For more information or assistance with your order, contact us at:

  • Email: molehuong@gmail.com
  • Phone: +84 962 260 639
  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

TrueTide LLC – Delivering Happiness to Your Pets, Wherever You Are.