Privacy Policy

At TrueTide LLC, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website truetide.site, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details (processed securely via Stripe).
  • Non-Personal Information: Browser type, IP address, device information, and website usage data to improve our services.
  • Order Information: Details about the pet toys, cat food, dog food, or bird food you purchase.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer support.
  • Communicate with you about your order, promotions, or updates (with your consent).
  • Improve our website, products, and services based on usage data.
  • Comply with legal obligations and prevent fraud.

3. How We Protect Your Information

  • Secure Payments: All payment transactions are processed through Stripe, which uses industry-standard encryption to protect your financial data.
  • Data Security: We implement technical and organizational measures to safeguard your personal information.
  • Third-Party Sharing: We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., shipping carriers) or comply with legal requirements.

4. Your Rights

  • Access and Update: You may request access to or updates to your personal information by contacting us at molehuong@gmail.com.
  • Opt-Out: You can opt out of promotional emails by clicking the “unsubscribe” link in our emails or contacting us.
  • Cookies: Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

5. Third-Party Services

We use trusted third-party services (e.g., Stripe for payments, analytics tools) that may collect data in accordance with their own privacy policies. We encourage you to review their policies for more information.

6. International Data Transfers

As a U.S.-based company, your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

  • Email: molehuong@gmail.com
  • Phone: +84 962 260 639
  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

TrueTide LLC – Protecting Your Privacy, Prioritizing Your Pets.