Asked Questions (FAQ)
At TrueTide LLC, we’re committed to providing clarity and support for all your pet product needs. Below are answers to some of the most common questions we receive about our pet toys, cat food, dog food, bird food, and services.
1. What products does TrueTide LLC offer?
We specialize in high-quality pet toys for dogs, cats, and birds, as well as nutritious cat food, dog food, and bird food. Our products are designed with safety, durability, and your pet’s happiness in mind.
2. Where do you ship?
We proudly ship across the United States and internationally. For more details, please see our Shipping Policy.
3. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay through our secure Stripe payment platform. See our Payment Methods page for more information.
4. How can I return or exchange a product?
You can return eligible products within 30 days of delivery if they are unused, unopened, and in their original packaging. For defective or damaged items, contact us within 7 days. Please refer to our Refund and Return Policy for full details.
5. How long does shipping take?
Shipping times vary depending on your location and selected shipping method. For estimated delivery times, please check our Shipping Policy.
6. Are your products safe for my pets?
Yes! All our pet toys and food products are made with pet-safe materials and undergo rigorous quality checks to ensure they meet high safety and nutritional standards.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s progress.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, contact us within 7 days at molehuong@gmail.com or +84 962 260 639. We’ll arrange a replacement or refund as per our Refund and Return Policy.
9. How secure is my payment information?
We use Stripe, a leading payment platform with advanced encryption and security protocols, to ensure your payment information is safe. Learn more on our Payment Methods page.
10. How can I contact customer support?
You can reach us via:
- Email: molehuong@gmail.com
- Phone: +84 962 260 639 (Monday–Friday, 9 AM–5 PM)
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
For more information, visit our Contact Us page.
Still Have Questions?
We’re here to help! Contact our friendly support team, and we’ll address any additional questions you may have.
TrueTide LLC – Your Questions Answered, Your Pets Loved.